We’re safely OPEN and here to help

10 Jul 2020News

With the recent return to Stage 3 Stay at Home restrictions for metropolitan Melbourne, being able to hear and communicate well has never been more important in keeping social isolation at bay. To ensure you are maximising your hearing potential, communicating to the best of your ability and remaining socially connected, be sure to keep up with your hearing care program throughout this challenging time. 

As an essential health care service, Ear and Hearing clinics remain open across Melbourne for in-clinic appointments.

You can rest assured that the premium quality of professional, holistic in-clinic hearing care you have come to expect from our trained team of qualified audiologists will continue to be delivered throughout this crisis. For clients who can’t get to a clinic or who are choosing to shelter in place to stay safe during the COVID-19 pandemic, professional audiological support is also available over the phone and via video calls and specially designed RemoteCare apps. RemoteCare apps allow you to receive advice, training and make
real-time adjustments to your hearing aids, all from the safety and comfort of your own home. To find out more about RemoteCare – or ‘Tele-audiology’ – see here.

The health and safety of our clients, families and staff is our primary focus and concern, and we are taking considered action to ensure we all stay safe while we are supporting you with your hearing needs. In line with the recommendations provided by health authorities we have further adjusted our policies and safeguards and put in place upgraded infection control safety measures across our network of clinics. We will continue to monitor the situation for new developments daily and adjust our administration policies and clinical procedures accordingly.

We appreciate your support in keeping Ear and Hearing clinics a safe environment for yourself, our staff and all other clients, and look forward to helping you hear better very soon.