How to unpair Bernafon hearing aids from Android devices

Learn how to make your Android device forget its connection to your hearing aids.

Sometimes, clearing the parings on you device and then re-pairing them can solve connection problems.

Unpairing via the Bernafon App #

The recommended procedure to unpair the Bernafon App from hearing aids is to use the Troubleshooting section in the app.

Ensure your phone has Bluetooth® turned on #

Go to > Settings > Accessibility > Hearing Devices.

Choose the devices you want to clear and then select ‘Forget this device’.

Turn your hearing aids off and on again to restart the pairing process.

Note: The menu items and steps on your device may be slightly different from the ones described here.

Unpairing via your Android device’s own settings #

Go to to your phone’s Bluetooth settings:

Go to > Settings > Bluetooth.

Find your hearing aids in the list of Bluetooth devices connected to your Android device, and delete your hearing aids.

Clear the memory cache:

Go to > Settings > Application Manager.

Swipe to either the left or the right to view all the tabs.

Turn Bluetooth off.

Select the Bluetooth app.

Select “Force stop”.

Proceed to clear its cache.

Clear Bluetooth data.

Note #

The menu items and steps on your device may be slightly different from the ones described here.

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