World First and Completely Wireless Hearing Aid

World First and Completely Wireless Hearing Aid

The world’s first completely wireless and smallest hearing aid, the new Oticon wireless IIC (Invisible-In-the-Canal) is now providing people in Australia with hearing loss, an ultra-compact size and improved hearing capabilities for their environment.

The tiny new Oticon wireless IIC (Invisible-In-the-Canal) hearing aid is custom fit and positioned deep in the ear canal, making it virtually invisible. Beyond its tiny size, the custom IIC is a powerhouse of audiology benefits. It delivers excellent sound quality, performance personalised to the way the user likes to hear and reduced listening effort so people can stay active throughout the day.

Moh Dadafarin, Principal Audiologist at Ear and Hearing Australia says; The less sound information your brain receives, the harder it has to work to make sense of it and this is what makes a hearing loss tiring. Rather than only amplifying certain sounds, Oticon hearing aids are designed to preserve as much natural sound detail as possible, thus reducing the energy needed just for hearing, so you can use it for living. With Oticons new wireless Invisible-In-the-Canal instrument, people can now get the perfect combination of aesthetics and performance – personalised to their individual needs and sound preferences.

Oticon’s commitment to the hearing impaired in Australia has combined new Brainhearing™technology with a world first in design and performance, which focuses on supporting the way the brain actually makes sense of the sounds it receives from both ears. Using the latest generation quad-core signal platform, Inium, the left and right hearing instruments communicate wirelessly with each other, continuously and seamlessly, to maximise the brain’s ability to ‘make sense of sound’as a balanced and coordinated sound picture.

With the support of OticonsBrainHearingTM technology, people can now orient themselves within their surroundings, separate speech from background noise, focus on certain sounds and recognise unique or familiar sounds more easily.Mr.Dadafarin continues.

A new small Remote Control, roughly the size of a modern car key, provides discreet control over the hearing instruments. With Oticon’s wireless Bluetooth ConnectLine system, audio can be streamed directly to the hearing instruments – turning them into a personal wireless mini-headset. The wireless connection allows users to talk hands-free on their mobile or home phone, enjoy music, watch TV, and much more.

For more information about the tiny new wireless hearing aid and a range of other discreet design choices available from Oticon, contact us on 1300 761 667 or email us at hear@ear-hearing.com.au.

Hearing Awareness Week 2014

Hearing Awareness Week 2014

We are proud to be an active part of the Hearing Awareness Week program again this year! This is a government initiative program promoting good hearing health. During Hearing Awareness Week we decided to offer FREE hearing checks using our touchscreen hearing kiosks in local shopping centres. These kiosks are a fantastic quick way to assess if there are any indications of a hearing loss and it only takes 5 minutes!

We visited The Well shopping centre in Camberwell, then Malvern Central and finally Tooronga Village. It was nice to get to know the local retailers and shoppers in and around the centres.

Hearing Awareness Week Malvern Central Kiosk

If you suspect a hearing loss, or someone in your family is showing signs of hearing loss, contact us on 1300 761 667 for professional, friendly advice.

Hearing Awareness Week Tooronga

www.hearingawarenessweek.org.au

2014 Australian Achiever Awards Winner

2014 Australian Achiever Awards Winner

Ear & Hearing Australia scores 97.56% for Customer Satisfaction


The judging process for the 2014 Australian Achiever Awards for Australia’s Health, Fitness and Wellbeing Services category was completed on 29th January.

Ear & Hearing Australia scored a highly recommended 97.56%

Now into its seventeenth year, the Australian Achiever Awards are an independent, unbiased awards system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The awards system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Ear & Hearing Australia clients are:

‘After 13 years of going to the Ear & Hearing Australia clinic I am now on my 4th upgrade of hearing aids. Each upgrade has been a significant improvement and those visits and all the service calls in between have been promptly and efficiently dealt with. The staff are very professional and clear in their explanation of my hearing loss as well as clearly explaining the relevant remedies. I am happy with the service they provide.’

‘The staff at Ear & Hearing Australia are very professional, polite and friendly. They take the time to pay attention to their clients’ issues, worries and needs. They have excellent communication and customer service skills and at each visit to their clinic it is a pleasure to see them.’

‘I find them to be reliable, trustworthy, and efficient. They are very professional in their approach with great expertise and they are very supportive and understanding of technical support and needs. Their ability to define the individual needs of each of their patients as well as seeking the relevant technical support to those needs has been exceptional. They are always empathetic and supportive in their attitude and approach to me.’

Hearing Awareness Week

Hearing Awareness Week

To celebrate this fantastic National event, we are offering
the community FREE 5 minute Hearing Checks. Bookings are not required.
Simply visit our kiosk and our friendly staff will assist you with your
FREE hearing test.
During the month of August we will be located at the following shopping centres.
Week 1:  11th August 2014 – 17th August 2014:
The Well Shopping Centre |    273 Burke Road Camberwell
Week 2:  18th August 2014 – 24th August 2014:
Malvern Central Shopping Centre |    110 – 122 Wattletree Road, Malvern
Week 3:  25th August 2014 – 31st August 2014           
Stockland Tooronga (Tooronga Village) |   766 Toorak Rd, Glen Iris
For more information, please contact us on 1300 761 667

Congratulations to Natalie!

Congratulations to Natalie!

Audiologist Natalie Hoenig, was married in March 2014 with a traditional wedding celebration. She and her husband enjoyed a wonderful honeymoon in Spain and France.

We wish her a lifetime of happiness as Mrs Braude!